INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Do your products come with a guarantee?

Absolutely! We provide a 1-year guarantee on all our beds and mattresses. If you have any issues or concerns, simply reach out to us on our email at [email protected], and we'll be happy to assist you.

Can I see a physical model of the product?

To provide luxurious bedroom experiences and cost savings to our customers, we do not have a physical showroom. Instead, we rely on customer reviews and real-life photographs. Rest assured, what you see is what you get with Sphynx Beds!

What is the estimated delivery time?

We aim to deliver your bed within 5-10 working days, but it may arrive even sooner. Rest assured, we'll keep you informed by sending an email containing the delivery date and time slot, which you'll receive several days before the scheduled delivery.

Can I delay the delivery of my order?

Certainly! We understand that sometimes you may need to delay the delivery, especially if you're decorating or moving into a new house. Once you place an order, simply get in touch with us on email, and we'll arrange a suitable delivery date.

Can I specify a preferred delivery date?

While we can't guarantee a specific delivery date, we'll do our best to accommodate your schedule. After placing your order, please contact us by email at [email protected], and we'll make every effort to arrange a delivery that suits your preferences.

How much does delivery cost?

We offer free standard delivery to mainland UK. For customers outside the mainland, please contact us for more information regarding delivery costs

How is the item delivered?

To ensure safe and efficient delivery, all our beds are conveniently delivered in parts, ready for assembly. Don't worry. We've made the assembly process incredibly easy and straight forward. With our clear instructions, you'll have your bed put together in no time, enjoying a comfortable and stylish sleep space.

Can I purchase the bed without a mattress?

Absolutely! Unless you select one of our handpicked best-selling mattresses as a bundle for greater savings, the bed will be sold without a mattress. You can choose a mattress from the options available above.

How easy is it to assemble the bed?

Assembling beds with slats and solid bases is a breeze! Our beds are thoughtfully designed for quick and hassle-free setup, allowing you to have your bed ready in just five minutes or less. Please note that the gas lift ottoman bed may require up to 40 minutes for assembly, and we have a dedicated demo video to guide you through the process. Check out our helpful assembly demo video on YouTube for step-by-step instructions.

Does the bed come with a headboard?

Certainly! Your bed comes with a headboard, featuring the same stunning design as pictured in the image above.

What are the dimensions of the bed and headboard?

You can find the dimensions of the bed and headboard listed above for your reference.

Do your products comply with UK fire safety regulations?

Absolutely. Your safety is our top priority, and all our products conform to the strict fire and safety regulations set forth in the UK.

What if I need help assembling my bed?

If you face challenges in assembling or carrying your bed to your desired room, we offer an assembly at an additional fee. Our couriers will place your bed in your chosen room and assemble it. Please note that free standard delivery is a doorstep-only service and does not include upstairs placement. For upstairs assembly, you can opt for our assembly service at an extra cost of £49.

How can I choose between fabric options?

We understand that selecting the perfect fabric can be challenging when you love multiple options. That's why we offer four free fabric swatches for our customers. Simply order the fabric swatches you'd like to sample from the free samples by clicking here , and we'll send them to you by post.

What if my question isn't answered here?

Our dedicated customer service team is here to ensure your satisfaction with every aspect of your shopping experience. If you have any unanswered questions, please email us at [email protected], and we'll respond promptly to assist you.